Frequently Asked Questions:
What all comes in an overlay “set”?
A set of overlays includes a total of 3 decals for your vehicle; front, rear, and steering wheel. (unless otherwise specified in the product listing)
When will my overlays arrive?
Once your order is placed, please allow 1-2 business days for us to process your order and 3-5 business days for shipping if you’re in the United States. All international orders take roughly 20-30 business days. All orders will include a tracking number, so you can keep tabs on your package.
Do you guys ship internationally?
Yes, we do offer international shipping. International shipping rates are calculated at checkout and vary depending on where you live.
I got the wrong product, what do I do?
Although we strive to make sure all orders are correct before we send them out, we are still human and sometimes make mistakes. We are very sorry if we send you the wrong size or product; shoot us an email to firstname.lastname@example.org and we will get it corrected immediately.
I changed my mind; can I return my order and get a refund?
We do offer refunds, but there is a 25% restocking fee as all our products are custom made to order. We do suggest an exchange if you are not satisfied with the emblems you received. Just send your emblems back and we’ll swap them out for different ones. If you do get a refund, it will take about 5-10 business days to be issued back into your account.
I messed up my overlays! Help!?
First things first, don’t worry. There’s no need to cry over a botched overlay. Weather your decal got messed up during application or managed to be the victim of a fender bender, don’t fret. We offer single replacement “Oops” overlays. Check it out in our shop menu under "Replacement Overlays".
I want a custom design. How do I do that?
We love making custom designs. Just shoot us an email with your idea and we’ll work with you on making it into a super awesome emblem overlay for you!
I want to make a change to my order. Can you do that?
We are more than happy to make changes to your order. However, changes must be requested within 24 hours of your order being placed.
Can I just get 1 overlay not in a set?
The only individual overlays we offer at the time are steering wheel overlays. If you want a front or rear, you need to order the whole set.
My Ford/Subaru vehicle model is not listed! How can I get overlays?
Email us! Yes, we can help you. Just shoot us an email and we can assist you on sizing and specifications for your order.
I never received my overlays. What happened?
We use USPS to ship all orders and they do lose packages from time to time. If this happens to you we do apologize! If you haven't received your order within 10 days of placing it (30 days for international orders) just let us know that your package is missing, and we will investigate. If we find that its gone for good (R.I.P), we’ll send another one your way.
My overlay is defective/peeling/not sticking, or the overall quality is not what I expected. What now?
We pride ourselves on using the best quality vinyl on the market! However sometimes we get a bad roll that doesn't stick properly. If you have an issue like this snap a quick photo and email it to email@example.com. We will make it right by either sending you a new set or giving you a refund if that is what you prefer.
How do I install the decals? Do you have any tips for the application process?
We have step by step instructions HERE on how to properly install your overlays. We recommend installing them at temperatures above 65 degrees Fahrenheit. Installing at temperatures below may not allow the vinyl to stretch properly over your emblem.
My new overlays look AWESOME! Can I send you pictures of how they turned out on my vehicle?
Yes! Please! We love seeing our customer’s cars sporting our products! Just send your photos to firstname.lastname@example.org
What are your overlays made of?
All of our overlays and decals are made using high quality 6 year outdoor rated weatherproof vinyl from Orafol.
Do you offer discount codes?
We do! Every time you order with us, you will receive a 10% coupon for your next purchase along with your order. We also send out emails with offers throughout the year! There’s always a time to save with Pro Stickers.